Congestion Charge Payment Questions - Top Questions about TfL charging

The Charge and Hours of Operation

The TfL Congestion Charge is £11.50 per day. You should NOT pay more than this, unless you're using the Unofficial selling congestion charge websites.

TfL transport for London is the owner and operator of the largest integrated transport network in Europe.

With TfL, YOU have to pay an £11.50 daily charge if you drive between 07:00am and 18:00pm, Monday to Friday in the Congestion Charge zone.

However, you can reduce the costs by £1.00 a day with Auto Pay.

Register for £10.00 per vehicle. Click here to see details of the congestion charge zone map area.

PLEASE NOTE: The Congestion Charge is applicable to central London only and does not include the Dartford Crossing Dart Charge.

This webpage contains the key information you need to know about Congestion Charging payment, how it works, how it will affect you if you drive in the Congestion Charging zone, and how you can pay the charge.

If you have any questions after reading this webpage, please visit http://www.tfl.gov.uk/modes/driving/congestion-charge or use your mobile phone to call 0343 222 1234 - Good luck!

Dartford Tunnel Charge - Dart Charge

The Dart Charge is applicable to the Dartford to Thurrock river crossing. This charge uses the same red C logo as the Congestion Charge, but is an entirely separate scheme which is not operated by TfL.

Dart Charge payment of one will not cover the other.

Dartford Tunnel Charge is the reponsibility of the Highways England, which operates, maintains and improves England's motorways and major A roads and you can gets more information at their website www.highways.gov.uk

Top Questions About
Congestion Charge Payment

How does Congestion Charging work?
How much is the congestion charge?
How do I know if I need to pay congestion charge?
Congestion charge saturday?
Do I have to pay congestion charge?
How do you know if you have to pay congestion charge?
How do I know if I have been in congestion charge zone?
Congestion zone pay
When is congestion charge free?
What is the Congestion Charging Scheme Order?
What changes are being made to the Fleet Auto Pay Scheme?
Why are you removing fleet pre payment?
As an existing customer how does the removal of Fleet Pre Payment affect you?
What are the advantages of the Fleet Auto Pay Scheme?
How do monthly payments work for Fleet Auto Pay?
Where can I find more information on Fleet Auto Pay and how can I find out if my vehicles are eligible?
Are cars eligible for the Fleet Auto Pay Scheme?
Will I have to pay the Charge if I am diverted into the Zone?
Does the Congestion Charge apply if I travel in the zone on Saturdays or Sundays?
What happens if I drive in the Congestion Charge Zone and don't pay the Charge?
What if my car is parked in the zone?
What if I sell my car and buy another one?



How does Congestion Charging work?

The Congestion Charging zone includes the areas of:

  • Bloomsbury,
  • Borough,
  • City of London,
  • Clerkenwell,
  • Finsbury,
  • Holborn,
  • Marylebone.
  • Mayfair
  • Soho,
  • St James,
  • Victoria,
  • Waterloo,
  • And more...

There is no charge for driving on the boundary roads around the zone.

Please CLICK HERE to see the map of congestion charing area.

How it works?

You will know when you are entering and leaving the Congestion Charging zone because you will see Congestion Charging signs on or at the side of the road.

There are no barriers and tollbooths; instead you are paying to register your Vehicle Registration Number (VRN) on a database.

Cameras will read your number plate as you enter, leave or drive within the charging zone and check it against the database of those who have paid the charge or those who do not have to pay the charge because they are either exempt or registered for a 100% discount.

Once your VRN has been matched, the photographic images of your vehicle are automatically wiped off the database.

If you are registered for Congestion Charging Auto Pay, the images are retained for the data retention period to enable TfL to handle any account disputes, after which they are deleted.

How will you know if you are leaving the charging zone?

You will know when you are about to leave the charging zone because you will see a "C" sign, indicating the end of the zone, at the side of the road.



What is the Congestion Charging Scheme Order?

The Congestion Charging Scheme Order is a new proposed change to congestion Charging which allows Transport for London TfL the following:

  • Refuse payments from unauthorised users, Because a number of websites not affiliated to or authorised by TfL, which TfL referred to as "unofficial websites" have purport to sell the Congestion Charge.

    These Unofficial websites charge up to £8.00 for "additional services" on top of the daily Congestion Charge which has prompted TfL customers to complain to TfL.

    In some cases the charge has not been paid by these sites and the driver has subsequently received a Penalty Charge Notice (PCN), or a charge has been taken for a day when the charge does not apply, such as a Bank Holiday.

    These unofficial websites have a detrimental effect on TfL's customers and a negative effect on the reputation of the Congestion Charge and TfL. It cost TfL additional time and resources to deal with such complaints.

  • Allow Direct Debit payments for CC Auto Pay (or Fleet Auto Pay),

  • Introduce an app which would enable users to pay the Congestion Charge, manage payments and access other information via their Smartphones and other Smart Devices.

    Apps enable users to access information and pay for goods and services using Smartphones and Smart Devices (e.g. tablets).

    The apps will work on Android, IOS and Windows platforms. These three platforms use common functionality so it easy and cost - effective to keep the app in sync with these three.

  • Remove the SMS (text message) payment channel - Following the introduction of CC Auto Pay (or Fleet Auto Pay), payments made by SMS have fallen considerably and now comprise less than one per cent of all payment transactions.

    TfL plan to remove this payment channel on 1 November 2015 and replace it with an app which will have more functionality and so be more attractive to customers.

    What changes are being made to the Fleet Auto Pay Scheme?

    From June 2015 Fleet Auto Pay customers will start to pay the Congestion Charge monthly in arrears.

    This means that customers will no longer pay for estimated usage in advance and will only pay for actual usage accrued during each Monthly Account Period.

    This change will speed up the registration process and make it easier for organisations to budget for their Congestion Charging usage.

    TfL have contacted all existing customers to notify them of the changes but if you are an existing customer and want to find out how the changes will affect you please read TfL fact sheet that is available in the public information section of www.tfl.gov.uk website.

    As a result of the change the Fleet Auto Pay Terms and Conditions have been updated.



    Why are you removing fleet pre-payment?

    TfL are removing fleet pre-payment to speed up the Fleet Registration Process and so that organisations only pay for their actual Congestion Charging Usage each month.

    This change will also make it easier for organisations to budget for their Congestion Charging usage.



    As an existing customer how does the removal of Fleet Pre Payment affect you?

    The first time that TfL calculate your Statement of Charges after June 2015, TfL will no longer calculate estimated pre-payment on your account.

    Please refer to your May 2015 statement as this will detail the last estimated pre payment.

    The first statement after the change will be calculated as follows:
    (Actual usage charges for Registered Vehicles this period) + (number of Ad-hoc Congestion Charges notified this period x daily charge) + (number of administration Charges due this period x £10.00) - last month's prepayment credit.

    If this results in your Fleet account having an overall credit balance, you will receive your usual account statement of charges at the end of the Monthly Account Period but TfL will not collect any monies as any remaining credit will be depleted by future usage.

    If this results in your Fleet account having a debit balance, you will receive your usual account statement of charges at the end of the Monthly Account Period and the total owing will be collected by Direct Debit on your regular payment date.

    Future Statement of Charges will then be calculated as follows:
    (Actual usage charges for Registered Vehicles this period) + (number of Ad-hoc Congestion Charges notified this period x daily charge) + (number of Administration Charges due this period x £10.00) - any remaining credit.

    As a result of this change the Fleet Auto Pay Terms and Conditions have been updated.

    The updated Fleet Auto Pay Terms and Conditions are available online. Continued use of the Fleet Scheme shall constitute acceptance of the changed Terms and Conditions.



    What are the advantages of the Fleet Auto Pay Scheme?

    The main benefit of the Fleet Auto Pay Scheme is that it is far quicker and easier for organisations with 6 or more vehicles to pay the Congestion Charge, as payment is made monthly in arrears by Direct Debit.

    There's only one payment a month for the entire fleet and once you've successfully registered you won't have to remember to contact us to pay for each vehicle every time it enters the Congestion Charging Zone.

    As long as your vehicles are successfully registered on your Fleet Auto Pay Account, you don't have to worry about receiving Penalty Charge Notices either.



    How do monthly payments work for Fleet Auto Pay?

    Payment is made monthly in arrears by Direct Debit.

    Each month a statement will be issued and the actual Congestion Charges, ad hoc charges and administration charges incurred during the relevant Monthly Account Period will be paid by Direct Debit on a regular agreed date.



    Where can I find more information on Fleet Auto Pay and how can I find out if my vehicles are eligible?

    You can get more information on Fleet Auto Pay at TfL website or contact TfL Fleet Team on 0207 649 9860.

    All types of vehicles are eligible for Fleet Auto Pay. You just have to register 6 or more when you set up your Congestion Charging Fleet Auto Pay Account and all the vehicles registered must be owned by the organisation.

    There is a £10.00 annual registration payment for each vehicle added onto Fleet Auto Pay (except discounted vehicles).

    Once successfully registered, the daily charge for each vehicle using the Congestion Charge Zone will be £10.50. Payment is made monthly in arrears by Direct Debit.

    You can also add vehicles that are entitled to a Discount, excluding those eligible for Residents' Discount, or registered by Blue Badge Holders.



    Are cars eligible for the Fleet Auto Pay Scheme?

    All types of vehicles including cars are eligible for the Fleet Auto Pay Scheme.

    You just have to register 6 or more when you set up your Congestion Charging Fleet Auto Pay Account and all the vehicles registered must be owned by the organisation.



    Will I have to pay the Charge if I am diverted into the Zone?

    If you are diverted into the charging zone by an official diversion, you don't have to pay a Congestion Charge but you must ensure that you leave the Charging Zone as directed by the diversion, or, if no signage is provided, at the first available opportunity.

    If you enter the Charging Zone at any other time during the same day, or deviate from the diversion, you will need to pay the Congestion Charge.

    Transport for London (TfL) will endeavor to ensure that all vehicles subject to a diversion will not receive a Penalty Charge Notice (PCN).

    In the event that a PCN is received, TfL will consider any representation against a PCN issued in such circumstances. Full details of the diversion should be included in the representation.



    Does the Congestion Charge apply if I travel in the zone on Saturdays or Sundays?

    No. The Charge does not apply if you travel into the Zone, around the Zone and out of the Zone during a weekend.

    So for example if you drive into the Congestion Charge Zone (CCZ) after 18.00 p.m. on a Friday evening and you leave the CCZ before 7.00 a.m. the following Monday, you would not need to pay the Congestion Charge.

    However, please note the following important information:

    If you enter the Zone before 18.00 p.m. on a Friday evening and leave during the weekend or before 7.00 a.m. on the Monday you would need to pay for Friday's use of the Zone.

    Likewise, and if you travel into the Zone after 18.00 p.m. on a Friday evening or during the weekend and then leave the Zone after 7.00 a.m. on the Monday you would need to pay for Monday's use of the Zone.



    What happens if I drive in the Congestion Charge Zone and don't pay the Charge?

    If you have driven or parked on a public road in the Charging Zone during charging hours (7.00 a.m. and 18.00 p.m.) and haven't paid the Congestion Charge by midnight on the following charging day after the day of travel, your vehicle will be identified by the cameras and you will be sent a Penalty Charge Notice.



    What if my car is parked in the zone?

    If you park in a residents' parking bay in your own local parking zone or off-street inside the charging zone and don't move your car during the hours of operation, you do not need to pay the charge.

    However, if you do move your car within the charging zone during charging hours, you will need to pay the charge.



    What if I sell my car and buy another one?

    If you are registered with TfL for the Residents 90% discount and you buy a replacement car, and you are waiting for the V5C (Vehicle Registration Document) to be issued by the Driver and Vehicle Licensing Authority, you can provisionally register the vehicle by visiting TfL online at www.tfl.gov.uk/cc or by calling TfL on 0343 222 1234.

    From the date of notification, you will be given three weeks to submit a new keeper slip, a copy of a motor insurance certificate showing your name and the Vehicle Registration Number, or a purchase receipt from a garage on headed paper.

    You will then be given a further 10 weeks to produce the V5C document.

    During this time you will continue to pay the charge at the discounted rate.

    If none of the relevant documentation is supplied in the time allowed, the vehicle details will be removed from your discount, and you will have to pay the standard £11.50 daily charge for that vehicle until the correct paperwork is submitted.



    Congestion charging penalty payment

    You may ask how much is congestion charge? or pay congestion charge fine online? or take the easy way and pay congestion charge fine online.

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